The Dental Billing Podcast
Dental billing is not data entry. It's the difference between a practice that collects what it earned and one that writes it off and calls it the cost of doing business.
The Dental Billing Podcast is hosted by Ericka Aguilar and Jen Lyman, RDH. Ericka has been a dental biller since 1998 and has taught billing in 31 states and Mexico. Jen came out of the operatory and now runs Lyman Revenue Solutions, handling both dental and medical billing. One of us knows exactly what the carrier is going to do with your claim. The other one knows what actually happened in that chair. You get both.
Every week we break down denials, appeals, coding, and the carrier behavior nobody warns you about, in plain language, with real sources. We teach the law before the codes, because a code doesn't win an appeal. Knowing what that carrier is legally required to do wins the appeal.
If you've ever been told you're "just the biller," this show is for you. Downloads in 114 countries and counting. Bring your coffee and your worst denial.
The Dental Billing Podcast
Latest Episodes
Stop Treating Patient Credits Like Free Money
Credit balances look harmless on a ledger, but they represent money we owe to patients or payers and they can turn into a major risk if we ignore them. We break down how to audit credits correctly, avoid accidental giveaways, and stay compliant...
When AI Denies Your Claim with Dr. Amberena Fairlee
Most dentists know the insurance system is broken. Far fewer know what it actually takes to change it. Dr. Amberena Fairlee does, because she has been in the room in Salem and in Washington DC doing it.Jen sits down with Dr. Fairlee, a ...
REPLAY: Avoiding Prison with Defensive Documentation with Dr. Roy Shelburne
A dentist, practice owner, and self-described “billing and documentation geek” sits down with us and tells a story most of dentistry never expects to hear: Dr. Roy Shelburne was convicted and went to prison after years of investigation tied to ...
Protocol Vs Standard Of Care In Dental X Rays with Jen Lyman, RDH
Someone on the internet said it’s “no longer protocol” to take x-rays at recall, and that one word is where the real danger starts. Radiographs are not a habit we do on a timer. They’re part of a provider’s standard of care, and that standard o...
Fan Mail
Hey Ericka, thank you for the recent podcast with verification of insurance and the added questions we need to ask. My question is when you talked about the example of Blue Cross Blue Shield and that we’re not in network with them, but we may be In network with connection dental, you mentioned opting out. When we’re talking about opting out, you mean, calling connection dental, and opting out with them, correct? In other words, we can’t just opt out of connection dental through Blue Cross Blue Shield. It has to be all or none. and if we are contracted with multiple insurance companies and they are all leased through another insurance provider, they're going to choose the contract that is the lowest fee schedule to reimburse?
Ft Collins, Colorado
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